Terms & Conditions

Please take a moment to read through the Terms & Conditions (T&C) prior to making any payments related to purchase of coaching programs and related products from this website (www.4stepscoaching.com).

All coaching services and communication, email or otherwise, delivered by myself, Coach Shivakumar, (hereinafter referred to as the Coach) as well as information on this website (4stepscoaching.com) are meant to help you, the client (hereinafter referred to as the Coachee) identify the areas in your life and in your thinking that may be preventing you from experiencing greater well-being and moving forward. Coaching is not a substitute for professional mental health care or medical care. 

The term ‘coaching’ as here used covers career coaching, life coaching, , executive coaching and business coaching for clients.

Coach Shivakumar is continually striving to ensure the standard of service he provides to his clients remains excellent. At the end of the coaching process, or series of coaching sessions, the client will be asked to complete a feedback form

I understand that the coaching services I will be receiving from my Coach are not offered as a substitute for professional mental health care or medical care and are not intended to diagnose, treat or cure any mental health or medical conditions. I also understand that my Coach is not acting as a mental health counsellor or a medical professional.


I understand and agree that I am fully responsible for my well-being during my coaching sessions, and subsequently, including my choices and decisions.


I understand that coaching is not a substitute for counselling, psychotherapy, psychoanalysis, mental health care or substance abuse treatment, and I will not use it in place of any form of therapy.


I understand that all comments and ideas offered by my Coach are solely for the purpose of aiding me in achieving the defined goals I create with my Coach. I have the ability to give my informed consent, and hereby give such consent to my coach to assist me in achieving such goals and understand that results are not guaranteed.


I understand that to the extent our work together involves career or business, my Coach is not promising outcomes included but not limited to increased clientele, profitability and or business success.


I understand that my Coach will protect my information as confidential unless I state otherwise in writing. If I report child, elder abuse or neglect or threaten to harm myself or someone else, I understand that necessary actions will be taken and my confidentiality agreement limited in this capacity. Furthermore, if my Coach is ordered by a court to provide information or to testify, he will do so to the extent the law requires.


I understand that the use of technology is not always secure and I accept the risks of confidentiality in the use of email, text, phone, webex and other technology.


I hereby release, waive, acquit and forever discharge my Coach, any agents, successors, assigns, personal representatives, executors, heirs and employees from every claim, suit action, demand or right to compensation for damages I may claim to have or that I may have arising out of acts or omissions by myself or by my Coach as a result of the advice given by my Coach or otherwise resulting from the coaching relationship contemplated by this agreement.


I further declare and represent that no promise, inducement or agreement not expressed in this agreement has been made to me to sign this agreement. This agreement shall bind my heirs, executors, personal representatives, successors, assigns, and agents.

The coaching schedule will be arranged between the Coach and the client and can be booked up to 3 months in advance. 


The number and frequency of coaching session will be agreed at the start of coaching between the Coach and the client, as detailed in the relevant program page. Where no specific number is agreed sessions will be provided on a session by session basis.


In return for the fees payable by the client (or by a third party on their behalf), the Coach agrees to provide the service as described below and in accordance with the terms and conditions set out below. The client agrees to pay fees for the service on the terms and conditions set out below (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client).


The date that the first coaching session takes place shall be deemed to be the start date for the service. Where any client is unhappy with any of the terms and conditions they can contact the Coach to discuss any concerns and see if they can be resolved before the first coaching session. Participation by any individual in the first coaching session constitutes acceptance of these terms and conditions.

All coaching sessions will be done electronically using existing video technology. Coach will do the live virtual coaching and all workbooks and coaching tools will be made available to the coachee electronically.

All payments for coaching programs or other services as offered through this website will be payable in full through Credit/Debit Card. The payment will be processed securely by PayPal or other payment gateways.

In General, once the payment has been made, there would be no refunds made. In very special cases where the coachee is unable to go ahead with the coaching program after making the payment, upto 90% of the amount paid will be refunded through the same card with which the payment was made after deducting bank charges if any.

If a client needs to rearrange a coaching session, they should provide at least 48 hours notice. If not, the missed session will be counted towards the quota of sessions provided under the program.

Personal information or business information supplied by clients in coaching sessions will be treated as confidential. It will not be disclosed to a third party without the client’s prior permission, save where required by law or where action might be necessary to prevent harm to the client or someone else.

All coaching is provided in good faith by the Coach and results achieved by the Coachee could vary depending on various factors including but not limited to efforts put in by the Coachee, application to learning, completion of workbooks and other tasks as well as general interest and motivation. The Coachee agrees not to hold the Coach liable or responsible for results not achieved.